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Safe and unsafe repair look identical on the outside--but what's underneath the paint that could mean life or death. Get a second opinion to find out if things are missing from your insurance company estimate.
testimonials
Super easy, organized and professional body shop. I was kept informed throughout the estimate and repair process. Their repairs are top notch.
tabitha g
2023-10-18
Very nice quality. I strongly recommend Active Auto Body.
임동균
2023-10-18
Very happy with results. Good price and fast turnaround. We replaced bumper with some internal damage on Tesla model 3.
Leonardo M
2023-10-14
Active Auto Body replaced my side mirror and the mirror housing. They were easy to communicate with and, more importantly, gave me a reasonable quote. There were no surprises with Active Auto Body. It's a honest, trustworthy shop.
Julie Myhre-Nunes
2023-10-06
Great service!
Fernando Romero
2023-09-14
Javier and his team at Active Auto Body in Sunnyvale did a great job fixing the rear bumper and Blind Spot Sensor on my 2019 Alfa Romeo Giulia Ti RWD. Due to the pandemic parts were backed up and Javier did great job sourcing parts and calibrating the sensor. Car is great now!
Richard S
2023-08-17
Great customer service, very helpful and get job well done. Fast and helpful on time commitment, thank you well done.
ramelo rosales
2023-08-11
I cannot say anything better about this place, truly. Being my first time in an accident, and with so much unknown, Javier and the entire team at the shop made things so clear for me and made everything so easy.
They literally answered every call and provided me the best customer service I’ve experienced. Not limited to this industry.
Gabriel Jimenez
2023-08-10
Questions you didn't know to ask:
Many customers feel that they must choose the cheapest estimate or insurance recommended shop for fear that they will have to pay the difference or that their rates will go up to cover the overage. This is not true. Insurance rates are based on “risk tiers,” not on how much your repairs costs. Depending on your policy (some even have accident forgiveness), you may not see a rate increase at all, regardless of who fixes the car.
No. Even though a barber needs a license to cut hair, and a plumber needs one to fix a toilet, most states do not have any form of licensing or oversight on how a vehicle is repaired. The body shop makes these decisions on your behalf, often under the direction of what the insurance company is willing to pay for, and there is a safe way, and a cheap, corners cut way to do it, and the only way you get to decide is by choosing your body shop wisely. Do you find that shocking?
No. Even though your insurance company may make it sound like the repairs will not be guaranteed, or that you will have to pay out of pocket, or that it will take longer, this is designed to make you feel like you need to follow the insurance company suggestion. This is illegal. You have the right to use any auto body shop that you choose.
Not usually. While bad craftsmanship is typically apparent, unsafe welds, junkyard parts, and un-repaired panels can be hidden by fresh paint, gas tanks, carpet, and suspension components. In most cases, safe repair and unsafe repair look exactly the same on the outside. The only difference is one will save your life if you get into another accident. The other may not.
Most owners have no idea that the cars they are driving were improperly repaired. Also, many of the large chain body shops have a vehicle buyback allowance set aside to buy back vehicles where they were “caught” with an unsafe repair. The condition for accepting the buyback is that you can’t sue, and you can’t tell people that your vehicle was purchased by the body shop. What is a buyback? Much like when a dealer has to buy back a lemon because of the lemon law, in this case, the body shop who performed the unsafe repairs offers to buy the car from the owner on the condition that the owner signs a confidentiality agreement and can’t publicize the fact that the car was bought back.